Privacy Policy

PRIVACY POLICY (Including Payments Privacy Policy, Refunds, Cancellations etc)

(Last Updated: 10th September 2017)

Please ensure that you also read and agree to our Cookie Policy before using the site.  By using the site it is understood that you agree to them.

Sandbach Garden Services aims to offer visitors a personalised user experience, therefore, it is possible that we will use information that is personally identifiable, for example, names, email addresses etc.  All information will be used within the strict terms and conditions of this privacy policy.

We will NEVER share, rent or sell your information to any unauthorised third parties – at any point!

Making Payments To Sandbach Garden Services

When you have used our service, we have a range of payment options open to you. 

Apart from paying with cash or cheque, you are able to use bank transfers, set up direct debits and standing orders and also use our ‘pay online’ facility.  This is done either direct from our website or via a third party payment processor.  Should you choose to use this method, it is important that you know how we treat your information.  We do not store credit card details nor do we share customer details with any 3rd parties – under any circumstances.

Refunds For Services

We do not refund payments for services that you have already received.  Should you feel that you have made a payment in error, made a duplicate payment or advance payment that is no longer needed, you should contact us as soon as possible to inform us but this must be within 10 days of the payment being made.  You will have the option of using the credit on future services or you will have the money refunded to you within 10 days of confirmation of overpayment made.

Cancellation Of Service

You can cancel with us at anytime unless otherwise stated in a written agreement as a maintenance plan customer.  For ‘one off’ jobs or large projects that require a deposit, a deposit will not be taken until you have agreed the prices, terms etc.  Once a deposit is made, should you decide to cancel, it should be with a minimum of 72 hours before work is due to start – you will be refunded your deposit less any incurred costs (materials purchased etc). 

Cancellations should be made in writing (email acceptable).

How We Gather Information.

How we collect and store information depends on the page you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our site or request certain features, such as newsletters or when you make a purchase.

You may provide information when you participate in interactive areas of our site.  Like most Web sites, Sandbach Garden Services also collects information automatically and through the use of electronic tools that may be transparent to our visitors.

For example, we may log the name of your Internet Service Provider or use cookie technology to recognize you and hold information from your visit. Among other things, the cookie may store your user name and password, sparing you from having to re-enter that information each time you visit, or may control the number of times you encounter a particular advertisement while visiting our site. As we adopt additional technology, we may also gather information through other means.

In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but if you do you may be unable to access certain portions of the site or may be asked to re-enter your user name and password, and we may not be able to customize the site’s features according to your preferences.

What We Do With The Information.

Like other Web publishers, we collect information to enhance your visit and deliver more individualized content and advertising. We respect your privacy and do not share your information with anyone.

Aggregated Information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive).

Aggregated Information may occasionally be shared with our advertisers and business partners. Again, this information does not include any Personally Identifiable Information about you or allow anyone to identify you individually.

We may use Personally Identifiable Information collected on Sandbach Garden Services to communicate with you about your registration and customization preferences; our Terms of Service and privacy policy; services and products offered by Sandbach Garden Services and other topics we think you might find of interest.

Personally Identifiable Information collected by Sandbach Garden Services may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, administration of sweepstakes and contests, and other communications with you.

Certain third parties who provide technical support for the operation of our site (our Web hosting service for example) may access such information. We will use your information only as permitted by law. In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses.

In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities whenever we deem it appropriate or necessary.

Please note we may not provide you with notice prior to disclosure in such cases.

Affiliated Sites, Linked Sites And Advertisements.

Sandbach Garden Services expects its partners, advertisers and affiliates to respect the privacy of our users. Be aware, however, that third parties, including our partners, advertisers, affiliates and other content providers accessible through our site, may have their own privacy and data collection policies and practices.

For example, during your visit to our site you may link to, or view as part of a frame on a Sandbach Garden Services page, certain content that is actually created or hosted by a third party. Also, through Sandbach Garden Services you may be introduced to, or be able to access, information, Web sites, features, contests or sweepstakes offered by other parties.

Sandbach Garden Services is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party.

While on our site, our advertisers, promotional partners or other third parties may use cookies or other technology to attempt to identify some of your preferences or retrieve information about you. For example, some of our advertising is served by third parties and may include cookies that enable the advertiser to determine whether you have seen a particular advertisement before.

Other features available on our site may offer services operated by third parties and may use cookies or other technology to gather information. Sandbach Garden Services does not control the use of this technology by third parties or the resulting information, and is not responsible for any actions or policies of such third parties.

You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond the control of Sandbach Garden Services and this policy.

Children

Sandbach Garden Services does not knowingly collect or solicit Personally Identifiable Information from or about children under 13 except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately.

If you believe Sandbach Garden Services has any information from or about anyone under 13, please contact us at the address listed below.

Contacting Us.

We can be reached by contacting:

Sandbach Garden Services

Email: admin@sandbach-garden-services.co.uk

Changes to this Policy

Sandbach Garden Services reserves the right to change this policy at any time. Please check this page periodically for changes. Your continued use of our site following the posting of changes to these terms will mean you accept those changes.

Information collected prior to the time any change is posted will be used according to the rules and laws that applied at the time the information was collected.

Governing law

This policy and the use of this Site are governed by England law. If a dispute arises under this Policy we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Cheshire, England. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Cheshire, England. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

Sandbach Garden Services is controlled, operated and administered entirely within the UK. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party.

The application of the United Nations Convention on Contracts for the International Sale of Goods, as amended, is expressly excluded.